FAQs

Do you ship outside New Zealand?

Not at the moment — I currently ship within NZ only.

How long will my order take to ship?

Ready-made items are usually shipped within 2–3 business days. Delivery timeframes vary depending on the carrier, but most orders arrive within 1-4 business days after dispatch.

Do you offer local pickup?

Yes — Local pickup is available at Bayview/Glenfield/Albany areas.
If this option is suitable for you, please first enter your Delivery Address and just select “Local Pickup” at checkout and I’ll get in touch to arrange a time and place.

Are there other delivery options?

Yes — Local (personal) delivery is available for North Shore (Auckland) suburbs for a small delivery fee. Please select this option during checkout and provide your mobile number and delivery instructions and I will contact you to arrange a suitable delivery window.

Do you accept custom orders?

I love custom projects, but I can only take on a few at a time alongside my full-time job.
If you have something in mind, reach out — I’ll let you know if I’m able to make it for you.

What if an item is out of stock?

Items are sewn in small batches from available fabric, so restocks may take some time and might feature a new fabric print. I’ll always keep you updated!

What payment methods do you accept?

Shopify Payments (credit/debit cards), Bank Transfer, and Tap to Pay in Person are available at checkout. 💛 If you’re happy to choose Bank Transfer or Tap to Pay in Person (for local pickups), they are fee-friendly options for my small business — thank you for the extra love and support!

Can I return an item?

Because each piece is handmade, small variations or imperfections can occur — this is part of the handmade charm, and they do not affect function.
Returns are only accepted if an item is faulty (e.g., a structural issue or broken hardware).
I’m happy to help if you have any concerns — just get in touch within 7 days of receiving your order.

How do I care for my item?

Most items can be spot cleaned or gently hand-washed. See the Care Instructions page for full details.

Will the fabric be exactly the same as the photos?

Fabric pattern placement may vary slightly — that’s the charm of handmade!